Refunds and cancellation

14 days

Email folory@mail.grokbot.com within 14 days of the first payment for a plan. Include the order id, which starts with cs_. We refund that first payment in full. This covers monthly, yearly, and the one-time Founders’ Circle payment.

After 14 days

After 14 days we do not refund part of a month, a year, or a lifetime payment. Cancelling a monthly or yearly plan stops the next renewal. Access continues until the end of the period you already paid for.

How to cancel

If the studio or the confirmation page shows Manage billing, use that Stripe link. It is the no-code customer portal. If it is not shown yet, email folory@mail.grokbot.com and we will cancel the renewal. Cancelling is not, by itself, a refund of the current period.

EU and UK consumers

If you are a consumer in the EU or the UK, you may have statutory rights when you buy digital content, including a right to withdraw. Those rights can end early when digital content is supplied immediately and you consent to that, acknowledging that you lose the withdrawal right once supply starts. Completing Stripe Checkout asks Folory to unlock Pro on the next page. Where a statutory right still applies, it applies as well as this 14-day guarantee. The guarantee does not replace a right that cannot be waived.